Customer care

Shipping &
Local Delivery

Thoughtful fulfillment protects the sculptural detail, presentation and quality of every Eclisera piece.

Shipping & local delivery

Standard shipping is $17.99 for eligible individual candles in the continental United States. Bouquets and arrangements remain available through Phoenix & Scottsdale delivery only.

Prepared with care

Shipping and local delivery, clearly separated.

Eligible individual candles ship within the continental United States for a standard $17.99 rate. Delicate bouquets, candle gardens and arrangements are available only through local delivery in Phoenix and Scottsdale.

Local delivery

Clear choices,
careful arrival.

The customer chooses attended or authorized unattended delivery when the order is scheduled.

Phoenix & Scottsdale local delivery

Local delivery is available to addresses within Phoenix and Scottsdale. Orders below $150 have a $15 local-delivery fee; local delivery is complimentary for orders of $150 or more. No minimum product subtotal applies.

Attended delivery

Customers may choose to receive the order personally or authorize another adult to receive it during the confirmed delivery window.

Authorized unattended delivery

Customers may choose delivery without anyone present and provide their preferred placement instructions. Eclisera will send a delivery notification and photograph the completed delivery.

Before ordering

What customers can expect.

Processing and scheduling

The estimated preparation time is provided before the order is confirmed. When the piece is ready, Eclisera and the customer agree on an available delivery date and time window.

Your delivery preference

Customers may choose attended or unattended delivery according to their own availability and delivery location. Unattended delivery is never assumed and must be selected when delivery is scheduled.

Delivery confirmation

For unattended delivery, Eclisera follows the customer's placement instructions and sends a notification and photograph after delivery. The customer is responsible for retrieving and protecting the order after confirmed delivery.

Damaged or incorrect orders

Contact Eclisera within 48 hours of delivery. Keep the product and packaging and provide the order details, a description of the concern and clear photographs so the order can be reviewed.

Current policy at a glance

Fulfillment terms, clearly stated.

$17.99 standard shipping for eligible individual candles in the continental United States
Bouquets, candle gardens and arrangements are local-delivery only
Local delivery applies only to Phoenix and Scottsdale addresses
No minimum product subtotal
$15 local delivery below $150
Complimentary local delivery at $150 or more
Attended or unattended local delivery
Date and window arranged by agreement
Notification and photograph for unattended delivery
48 hours to report damage or an incorrect order

Questions about delivery?

Contact Eclisera before ordering a delicate arrangement, personalized piece or event order.

Contact Eclisera